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이소라 ( Lee So-Ra ) - Catholic University Daejeon St. Mary’s Hospital
양남영 ( Yang Nam-Young ) - Kongju National University Department of Nursing
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Abstract
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Purpose: This study sought to develop a scale to evaluate patient-centered healthcare services at hospitals and verify its reliability and validity.
Methods: We conducted a literature review and interviewed medical personnel and practitioners in medical institutions. We also conducted a content validation and preliminary survey of experts, including 40 preliminary items. We conducted the main survey among 240 medical institution workers to assess the validity and reliability of the preliminary measurement tool.
Results: The validity and reliability of the scale were assessed by 29 items underlying six factors: ease of communication, continuity and extension of the hospital's role, stable environment, emotional support, respect for patients' values, and offer of information. Cronbach’s α of the whole tool was .91, while the value of each factor ranged from .82 to .74, thereby verifying its reliability.
Conclusion: The patient-centered healthcare services scale was identified as a tool appropriate for healthcare professionals. This tool will be useful in a diverse range of research on the development of educational programs for patient-centered healthcare services and the promotion of patient-centered causes.
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KeyWords
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환자중심치료, 의료서비스 제공, 측정도구
Delivery of health care, Measurement, Patient-Centered care
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원문 및 링크아웃 정보
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등재저널 정보
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